BUSINESS CHALLENGE

The business challenge is to provide a subscription based water can services to individual households, corporates and business units throughout cities of India.

The two main purposes of the platform are:

  • Provides water supply management system to suppliers for changing their traditional way of business processes to a smarter way using mobile technologies, which helps to grow and expand their water supply business faster and provides more stable business model.
  • Provides mobile application which gives flexibles subscription plans, delivery time scheduling option, multi brand options, order tracking and location based seamless water cans home delivery services


PROBLEM STATEMENT

Suppliers pain points on traditional business process:

  • All the orders are managed through phone calls which doesn’t help to manage the orders over a particular number
  • Maintaining the thousands of customers and service requests is highly challenging
  • Tracking customers, their address details and regular brands is tedious task for supplier
  • Managing the supply chain of water cans manually is time consuming which adversely affects the business

Customer pain points over water can service:

  • Explaining and placing the order over phone is not always a smooth process
  • Reminding the suppliers multiple times over phone calls
  • Explaining the delivery location most of the time
  • No order tracking facility
  • No online payment options

There are many other pain points which both the parties (suppliers and consumers) face because of traditional ways of providing services.


SOLUTION

EnWiDTH technologies innovated a mobility solution for both suppliers and consumers. This solution provides two different apps one is for suppliers called seller app and other one is a consumer app.

Supplier app is a water supply management system which gives the following features

  • Customer listing and details
  • Product listing and management
  • Delivery staff managing option
  • Order listing and managing
  • Complete order information regarding brand, delivery location and time
  • Service providing time and date setup
  • Notification and reminder features
  • Message broadcasting to customers regarding services
  • Reporting features

Consumer app connects both consumers and nearby suppliers, using which consumers can place the new order or can subscribe in simple steps. Consumer app has following features:

  • Flexible subscription plans
  • Innovative and simple user interface for placing orders
  • Live order tracking features
  • Place orders at convenient time
  • Multiple water brands to choose from
  • Multiple payment options
  • Order history


RESULTS

  • The great achievement of this solution is that both suppliers and consumers are connected to a smart technology based water can supply system, still it is very user friendly. The suppliers who were facing lots of challenges using the traditional ways, are now enabled to manage multiple orders seamlessly, grow the customer base, increase supply strength and expand their business.
  • Customers are now getting hassle-free water can service with flexible options and features which saves time and effort